1. Shipping Locations

• We currently ship within the United Kingdom.
• International shipping may become available in the future.
• Any updates to our shipping destinations will be published on this page.

2. Free Shipping

• Free standard shipping is available on all eligible UK orders.
• No additional shipping fees are charged for standard delivery.

3. Order Processing Time

• Orders are typically processed within 1–2 business days.
• Processing takes place Monday to Friday.
• Weekends and public holidays are excluded from processing times.
• Orders placed outside business days will be processed on the next working day.

4. Delivery Time

• Estimated delivery time is 4–8 business days after dispatch.
• Delivery times may vary depending on location and courier availability.
• Seasonal demand, weather conditions, and public holidays may affect delivery times.
• Delivery estimates are not guaranteed.

5. Shipping Confirmation

• Once your order has been dispatched, you may receive a shipping confirmation email containing delivery details.
• Tracking information will be provided whenever available.

6. Delivery Issues

• If your order has not arrived within the expected timeframe, please contact our support team and we will investigate the issue.
• We will work directly with the courier where necessary.
• Customers will be updated throughout the investigation process.

7. Incorrect Address

• Please ensure all delivery details are correct before placing an order.
• We cannot be responsible for deliveries sent to addresses entered incorrectly by the customer.
• If an error is noticed, contact us immediately before shipment.

8. Lost or Delayed Packages

While most orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control:

• Courier disruptions
• Weather conditions
• High seasonal demand
• Unexpected logistical issues

If your package appears lost or significantly delayed, please contact us for assistance.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged package or product
• A brief description of the issue

We will arrange a replacement, repair, or refund where appropriate.